Materials Orders
Billed separately
Cables, patch leads, optics and consumables we source on your behalf. Quoted upfront, payable in full upfront, billed on their own line.
Whole-hour billing per engineer with a 10-minute buffer. GPS-verified check-in and check-out. No VAT. No out-of-hours premium.
Per engineer, with a 1-hour minimum. The same number at 2am, on a Sunday, on a bank holiday.
£95 /hour
Two engineers on-site for one hour is two billable hours. We never add an emergency surcharge or an out-of-hours premium.
Each billable hour comes with a 10-minute buffer. Finish inside the buffer and you stay on the same hour. Cross it and you move into the next whole hour.
The clock is the engineer's GPS check-in to GPS check-out, recorded on the Visit. Each whole hour carries its own 10-minute buffer.
Engineers check in by GPS on arrival and check out by GPS on departure. Those two timestamps are the only ones that count toward the hour.
Live location visible on the Visit. Not billable — you don't pay for travel inside Manchester.
Engineer taps in at the site. Timestamp and coordinates are stamped on the Visit. The hour clock starts here.
Photo updates and messaging through the Portal. Scope changes pause for explicit approval before extra work proceeds.
Engineer taps out. The hour clock stops, the whole-hour rule and 10-minute buffer apply, and the Visit hours are sealed.
Smart Hands operates under the UK VAT threshold and is not VAT registered. The number on the estimate is the number on the invoice. No VAT is added at any stage.
▸ 1 engineer · 1 hour · £95.00 total
▸ 2 engineers · 1 hour · £190.00 total
No emergency surcharge. No out-of-hours uplift. No weekend or bank holiday premium. The rate is £95/hour whenever the work happens.
Every Estimate carries a Not-To-Exceed limit. Work won't push past the NTE without your explicit approval — if the site turns out to need more time than expected, we stop and ask.
Beyond labour hours, three things may show as separate line items.
Cables, patch leads, optics and consumables we source on your behalf. Quoted upfront, payable in full upfront, billed on their own line.
Site parking, tunnel and Clean Air Zone charges where applicable, passed through at cost. Receipts available on request.
Travel inside the Manchester area is included. Work outside is agreed in advance — never a surprise on the invoice.
For worked numbers across visit sizes, see Do the maths.
Net 7 from invoice. BACS only. Standard cancellation curve.
Net 7 days from invoice date. BACS payment only.
50% of estimated hours may be taken upfront. Materials are payable in full upfront.
5+ days: no charge. 3–5 days: 50% of estimated hours. Under 3 days: 100% of estimated hours.
£25 administration fee plus interest at 8% above Bank of England base rate. Services may pause after 7 days overdue.
Dispute a line item via Work Order messaging in the Portal or through your account manager. Refunds and credit notes are issued where appropriate.
One hour per engineer. A single-engineer visit is £95 minimum; a two-engineer visit is £190 minimum. The hour clock starts at GPS check-in and stops at GPS check-out.
Every whole billable hour carries a 10-minute buffer. 1h 10min on-site is billed as 1 hour. 1h 11min crosses the buffer and is billed as 2 hours. The same rule applies on the next hour: 2h 10min is 2 hours, 2h 11min is 3 hours.
The engineer stops and messages you through the Portal. Additional work only proceeds with your explicit approval. You're never billed beyond the NTE without prior agreement.
Yes — Lite (6h), Plus (12h) and Pro (18h), from £82/hour. Work is still invoiced per job but at the retainer rate, and usage inside the monthly allowance is automatically credited. See Retainers for tiers.
Need worked numbers across visit sizes? Do the maths
Every rule on this page is codified in the Master Service Agreement you sign inside the Portal during onboarding.