01 · Proximity
Under 20 minutes
Centrally located in Manchester. Less than 20 minutes from 20+ data centres. Same-day where possible, with a realistic ETA confirmed when you raise the Work Order.
Onboarding takes minutes. The outage takes hours. Sign the MSA now, so you can raise Urgent Work Orders the moment a link goes dark.
Centrally located in Manchester. Less than 20 minutes from 20+ data centres. Same-day where possible, with a realistic ETA confirmed when you raise the Work Order.
Trace the link, test the path, inspect and clean the connectors, find the root cause. Engineers who can take direction from your NOC or work the fault independently.
Cat6 crimped to length. OM4 multimode and OS2 singlemode LC duplex patch cables. Cleaning supplies. No waiting for next-day delivery while a link sits dark.
A separate notification path designed to interrupt the team, not queue alongside planned work. Available to onboarded clients with a signed MSA.
Common stock travels with the engineer. Site-specific parts can be held as reserved stock in the Warehouse.
crimped to length · tested · on the van
LC duplex · OM4 · short-range interconnects
LC duplex · OS2 · carrier-grade runs
LC · SC · click cleaners · inspection
cage nuts · cable ties · velcro · labelling
your optics · your modules · your cables
Engineers who can find the fault, not just confirm it.
whole-hour billing per engineer. No emergency surcharge. No VAT.
£95 /hour
Same rate at 2am as at 2pm. We won't exceed your estimate without approval.
Raise the scope, we attend, you get documentation back. Everything lives in the Smart Hands Portal.
Sign up online to get Portal access. Sign the MSA inside the Portal — Urgent Work Orders unlock once it's signed.
Site, rack, scope, NTE. A different notification path to the on-call team — hard to miss, designed to interrupt.
GPS-verified check-in. Diagnose the fault, swap from van stock or reserved Warehouse stock, restore the link.
Photo evidence, time logs and a post-visit report you can paste straight into your incident ticket.
Urgent Work Orders are reserved for onboarded clients with a signed MSA. Standard Work Orders cover planned work and non-time-critical requests; both run on the same £95/hour rate.
Cat6 ethernet (custom-crimped to length), LC duplex OM4 multimode fibre, LC duplex OS2 singlemode fibre, and fibre cleaning supplies. Enough to cover the majority of data centre connectivity issues without waiting for next-day delivery.
We're less than 20 minutes from over 20 Manchester data centres. Response time depends on current availability — we'll give you a realistic ETA when you raise the Work Order. For central Manchester facilities, we're typically on-site within the hour.
We fault-find. We trace the issue, test the link, inspect and clean connectors, and identify the root cause — not just swap cables and hope. If the problem is deeper than cabling, we'll diagnose it and work with your team on a fix.
Yes. If your infrastructure uses specific cables, optics, or consumables, we can order them in and hold them as reserved stock in the Warehouse — ready when you need them. Raise a Materials Order to get started.
Our side is fast — typically same-day. You'll get Portal access quickly; the pace then depends on how fast your side reviews and signs the MSA inside the Portal. If your team can move quickly, you can be onboarded, signed, and ready to raise Urgent Work Orders within hours.
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Mid-outage is a bad time to be signing the MSA. Get onboarded today so Urgent Work Orders are ready when you need them.