01 · Depth
Engineer-led
Telecoms and hosting background. Hands that know what an OOB port is and what IPMI is meant to be doing. Diagnose on-site, not just relay error messages back.
Engineer-led on-site work across Manchester's data centres. Telecoms and hosting background — we diagnose, we don't just follow instructions.
Telecoms and hosting background. Hands that know what an OOB port is and what IPMI is meant to be doing. Diagnose on-site, not just relay error messages back.
Less than 20 minutes from 20+ Manchester data centres. Typical central-Manchester emergency response is under an hour from Work Order to boots in the cage.
No emergency surcharge, no out-of-hours premium, no minimum beyond the first hour. whole-hour billing per engineer.
Slot in alongside your primary remote hands provider. Out-of-hours cover, escalation when the first-line team is stretched, or technical depth on a specific job.
Examples, not limits. Anything on your runbook that needs hands in a Manchester data centre.
servers · switches · PDU · IPMI verified
cat6 · fibre · dressing · labelling
OS install · IPMI / BMC · boot troubleshooting
drives · PSU · RAM · NICs
port tests · cable trace · panel faults · optics
24/7/365 · realistic ETAs · same rate
From Work Order to closure. Everything runs through the Smart Hands Portal.
Site details, scope, access requirements. We confirm scope and send an estimate.
Planned: an agreed arrival window. Emergency: realistic ETA, typically under an hour from central Manchester.
GPS check-in on arrival. Photo updates and direct messaging through the Portal. GPS check-out when complete.
Post-visit report within 24 hours: what was done, before/after photos, engineering notes, recommended next steps.
Transparent, GPS-verifiable billable hours. And there's no VAT.
£95 /hour
Whole-hour billing per engineer. We won't exceed your estimate without approval.
The details that matter before signing off a new supplier.
Certificates available on request before any site work. Send to your procurement team direct.
Used to the security procedures at Manchester's data centres — sign-in, mantraps, escort policies. No need to brief us on the basics.
We don't disclose client names, sites, or work scopes to third parties. Photo documentation stays in your Portal.
Message the engineer on-site through the Portal. A named account contact handles anything they can't resolve. No helpdesk queues.
For central Manchester data centres, we're typically on-site within the hour. Response time depends on current workload and site location — we'll give you a realistic ETA when you raise the Work Order rather than a vague promise.
Yes. We support recurring bookings for planned maintenance, health checks, or regular patching windows. Set it up once in the Portal and we'll confirm each visit in advance.
Either. If you have a runbook, we'll follow it step by step. If you need us to scope the work, we'll assess on-site and agree the approach with you before proceeding. Most clients send a mix of both — detailed runbooks for routine work, broader briefs for troubleshooting.
We contact you before doing anything outside the original scope. If the new scope is straightforward, we'll agree it on the spot and update the estimate. If it's materially different, we'll document what we found and let you decide how to proceed — you're never billed for work you didn't approve.
Yes. Several clients use us alongside their primary provider — for overflow, out-of-hours cover, or when they need someone with more technical depth on a specific job. We slot into your existing workflow without friction.
Need pricing detail? See how billing works
Book an introductory call to discuss your data centre remote hands requirements.