01 · Reach
Travel anywhere
Data centres, offices, retail spaces — anywhere in Manchester and surrounding areas your clients need support. We handle the relationship professionally, representing your brand.
An extension of your team in Manchester. We take direction from your remote engineers or work independently — your clients won't know we're not yours.
Data centres, offices, retail spaces — anywhere in Manchester and surrounding areas your clients need support. We handle the relationship professionally, representing your brand.
Racking, patching, cabling, configuration, and diagnostics. Capable of troubleshooting on behalf of your remote engineers — not just relaying what a screen says.
£95/hour. No hidden fees, no minimum charges beyond the one-hour minimum. Simple pricing that scales with your needs.
We understand the MSP model — end-client relationships, SLAs, escalation paths. We work alongside your team, take direction from your NOC, or coordinate with third-party vendors.
Examples, not limits. Anything on your runbook that needs hands at a Manchester site.
servers · switches · photos
cat6 · fibre · dressing · labelling
OS install · IPMI · runbook execution
component swaps · diagnostics · preventive
cable trace · port tests · panel faults
DCs · offices · retail · single point of contact
Two examples — different scope, same model: your client, our hands.
A London MSP's client needed their Manchester office right-sized. We audited 70 desks, retained the best hardware, deployed 40 standardised workstations to spec, and delivered a future-proofing inventory.
In expenses and lost productivity.
Plus incidentals. Your team stays billable.
You lost remote access to your client's Manchester site after a misconfiguration. We attended as hands and eyes, moved a cable between ports while you fixed it remotely.
For a 10-minute fix.
Plus incidentals. Zero days lost.
Transparent, GPS-verifiable billable hours. And there's no VAT.
£95 /hour
We won't exceed your estimate without approval.
Raise scope, attend on-site, hand back documentation. Everything goes through the Smart Hands Portal.
An optional short call — or skip it and sign up online. Either way, you're set up in the Smart Hands Portal.
Scope, site details, NTE. We confirm and quote — fixed or time & materials.
Smart Hands by default; white-label on request. GPS-tracked check-in and check-out, live photo updates.
Photo evidence, time logs, and a post-visit report you can pass straight to your client or paste into your PSA.
Engineers attend as Smart Hands by default. If your end-client relationship needs a different posture, we'll attend under your branding — just let us know when you raise the Work Order.
Both. Pay-as-you-go is the default — you raise Work Orders when you need us and we invoice per job, no minimum commitment. For ongoing needs, we also offer retainer plans with a monthly allowance of services at preferential rates. Your account manager can help you find the right fit.
NDAs signed as standard. We don't disclose client names, sites, or work scopes to third parties. Photo documentation stays in your portal — your end-client never sees it unless you forward it.
Where possible, yes. Continuity matters for sites with quirks, and we'll prioritise sending the same engineer back for repeat work where scheduling allows.
Through Materials Orders in the Smart Hands Portal — entirely separate from Work Orders. You specify what you need, we source and supply it. Delivery direct to your client's site, or to Smart Hands for use in a future Work Order.
We follow your engineer's direction — they own the relationship with the end-client and they know the environment. If our engineer spots a potential side-effect or a better route, we'll flag it so you can make an informed decision. Your call, but you'll have our input before you make it.
Need pricing detail? See how billing works
Book an introductory call to discuss how Smart Hands can support your MSP operations.