01 · Rate
Lower hourly
Up to £13/hour off the standard rate. Pro saves £234/month on 18 hours versus ad-hoc.
If you use us most months, retainers discount your per-hour rate, fix your monthly bill, and lock the rate in across every Work Order. Same engineers, same Portal, same workflow.
If you're raising Work Orders most months, you're paying full freight on hours you could have bundled.
Up to £13/hour off the standard rate. Pro saves £234/month on 18 hours versus ad-hoc.
Same line on your invoice every month. Easy to budget, easy to defend to finance.
2am, weekends, bank holidays. No surcharge. Out-of-hours work draws from your allowance at the included rate.
Run over your allowance and the extra hours are still below the standard rate. Never bumped to a penalty rate.
Hours bill per engineer (1 hour by 2 engineers = 2 hours used). Unused hours don't roll over. Pick the tier you'll actually consume.
£540 /mo
£90/hr effective
Saves £30/month versus ad-hoc.
£1,032 /mo
£86/hr effective
Saves £108/month versus ad-hoc.
£1,476 /mo
£82/hr effective
Saves £234/month versus ad-hoc.
Ad-hoc rate is £95/hr · see do the maths for full breakdowns
The three tiers above are the off-the-shelf options. If the shape of your work is bigger, broader, or just different, we'll build a plan around it.
Look at your last few months of usage. Pick the tier that matches your typical month.
Same Portal, same flow. Each visit's billable hours come off your allowance.
Used more than the allowance? Extra hours bill at your tier's overage rate — still under ad-hoc.
After the minimum term, switch tier or cancel any month. We'll suggest a move based on actual usage.
Flagged up front so there are no surprises later.
Use it or lose it within the calendar month. Pick the tier that matches your typical month, not your peak month — overage stays cheap, unused hours are wasted.
If two engineers attend for an hour, that's 2 hours off your allowance. whole-hour billing per engineer.
Lite is 3 months, Plus is 6, Pro is 12. After that, cancel any month in the Portal — it ends at the close of that calendar month. Upgrades prorate; downgrades take effect the following month.
Parking and tolls charged at cost where applicable. Spare parts pulled from your Warehouse billed separately. No VAT on any of it.
Look at the last three months of Smart Hands usage and average it. Round down rather than up — overage is cheap, unused hours are wasted. If you're still unsure, send us your numbers and we'll suggest the right tier.
You're on monthly rolling. Cancel any month in the Portal and it ends at the close of that calendar month. Upgrade mid-month and the difference is prorated; downgrades take effect from the following month.
Yes. 2am call-outs, weekends, bank holidays — all draw from your allowance at the included rate. There's no out-of-hours surcharge on retainers.
Need pricing detail? See how billing works or do the maths.
Tell us roughly how many Smart Hands hours you used last quarter and we'll suggest the right tier — or pick one and we'll set it up.