01 · Schedule
Around your tenants
Early mornings, evenings, weekends, lobby-quiet periods. Disruptive work happens when desks are empty. Same rate regardless of time or day.
On-site engineers for Manchester co-working and managed-office operators. Cabling, switches, access points, tenant moves — scheduled around your members, not the other way round.
Early mornings, evenings, weekends, lobby-quiet periods. Disruptive work happens when desks are empty. Same rate regardless of time or day.
Switches, patch panels, access points, structured cabling. Neat, labelled, documented — so the next person in the cabinet isn't your problem.
whole-hour billing per engineer. No out-of-hours surcharge. No emergency premium. No VAT.
New move-in: desks provisioned, drops activated, ports tested. Move-out: cleared down, audited, ready for the next occupant.
Examples, not limits. If it's in or connected to your comms cabinet, we handle it.
cat6 terminations · patch panels · labelling
installs · replacements · mounts · PoE
desk drops · port activations · connectivity tests
deprovision · cable removal · port audit
cable trace · port tests · panel faults
dressing · re-labelling · documentation
Two examples — whether you procure directly or via your MSP, same engagement model.
A Manchester operator's anchor tenant downsized. We audited 70 desks, retained the best hardware, deployed 40 standardised workstations to spec, and delivered a future-proofing inventory.
In expenses and lost productivity.
Plus incidentals. Their team stays billable.
The operator's MSP lost remote access to the site after a misconfiguration. We attended as hands and eyes, moved a cable between ports while they fixed it remotely.
For a 10-minute fix.
Plus incidentals. Zero days lost.
Transparent, GPS-verifiable billable hours. And there's no VAT.
£95 /hour
We won't exceed your estimate without approval.
Raise scope, attend on-site, hand back documentation. Everything goes through the Smart Hands Portal.
An optional short call — or skip it and sign up online. Either way, you're set up in the Smart Hands Portal.
Scope, site details, tenant constraints, NTE. We confirm and quote — fixed or time & materials.
Out-of-hours where it matters. GPS-tracked check-in and check-out, live photo updates in the Portal.
Photo evidence, time logs, and a post-visit report kept in the Portal — ready to forward to your MSP or anchor tenant.
Yes. We schedule around your tenants — early mornings, evenings, weekends, or quiet periods. Same rate regardless of time or day.
Both. Pay-as-you-go is the default — you raise Work Orders when you need us and we invoice per job, no minimum commitment. For spaces with regular infrastructure needs, we also offer retainer plans with a monthly allowance of services at preferential rates. Your account manager can help you find the right fit.
Yes — cabling, patching, switch replacements, comms cabinet work, access point installs, and tenant provisioning. If it's in or connected to your comms cabinet, we handle it.
Post-visit reports with photos, GPS-verified time on-site, and any recommendations — all logged in your portal. You'll know exactly what was done without needing to be there.
Through Materials Orders in the Smart Hands Portal — entirely separate from Work Orders. You specify what you need, we source and supply it. Delivery direct to your space, or to Smart Hands for use in a future Work Order.
Need pricing detail? See how billing works
Book an introductory call to discuss how Smart Hands can support your coworking site.